FAQ

⭐ Why Trust THC Monkey?

We’re proud of the trust our customers place in THC Monkey and believe in full transparency.

You can read real, verified customer reviews on Trustpilot, one of the world’s most trusted review platforms.
Our community’s feedback helps us continuously improve and deliver the best cannabis shopping experience across the UK — every time.

🚨 How Can I Spot a Scam Cannabis Website?

Shopping online should be safe. Here are some common red flags to watch out for:

Unrealistically Large Strain Selection

If a website offers dozens or even hundreds of strains — especially rare or exotic ones — be cautious.
Most legitimate suppliers operate with a curated, clearly sourced selection.

“Too Good to Be True” Prices

Extremely low prices or miracle claims are often used to attract first-time buyers.
Quality cannabis products are fairly priced — not suspiciously cheap.

Bulk-Only Sales or High Minimum Orders

Scam sites often force bulk purchases because they don’t expect repeat customers.
At THC Monkey, we focus on long-term trust, not one-time transactions.

🌐 Why Do You Sell on the Clearnet?

At THC Monkey, we believe the UK is steadily moving toward cannabis legalization, and we’re committed to being part of that future.

By operating on the clearnet, we’re building trust, infrastructure, and a strong community ahead of full legalization.
At the same time, we are preparing additional platforms to ensure even greater privacy and accessibility for our customers.

🌱 The future is green — and we’re ready for it.

🇬🇧 Do You Ship Only Within the UK?

We primarily operate within the UK.
However, international orders may be possible on a case-by-case basis.

If you’re located outside the UK, please contact us directly to discuss shipping options, availability, and regional restrictions.

📦 What If My Order Is Damaged or Incorrect?

If your order arrives damaged or contains incorrect items, contact us immediately via our Contact Us form or live support chat.

To help us resolve the issue quickly and fairly, we strongly recommend recording an unboxing video when opening your package.
This allows us to verify the issue and provide the best possible resolution.

Your satisfaction matters — we’re here to make it right.

🏠 Made a Mistake in Your Address?

Please double-check your shipping details at checkout — providing accurate information is the customer’s responsibility.

If you notice an error after placing an order, contact our support team immediately.
We’ll do our best to update the address before dispatch.

📍 How Do I Get My Tracking Information?

Tracking numbers are always used internally to monitor shipments.

If an order is delayed, lost, or disputed, we use tracking data to verify the situation and either refund or reship your order.

✅ Think of this as a built-in guarantee — your order is protected, even if tracking details aren’t always visible.

📧 Why Haven’t I Received Any Emails?

Some major email providers (including Hotmail, Outlook, and Gmail) may block our emails due to third-party complaints.

If you haven’t received order confirmations or updates:

Please check your spam/junk folder

Or contact our support team directly for assistance

🔐 Do I Need to Use My Real Details?

Your privacy is important to us.

We do not require your real name — only the information necessary for successful delivery (such as a valid shipping address).
Account registration is optional, and we never collect more data than needed.

💱 Is Paying with Cryptocurrency Safe?

Yes. Cryptocurrency transactions are secure and private.

While blockchain transactions are public, they do not contain personal information or identify you as an individual.

Recommended Wallets & Platforms

Revolut— a popular wallet allowing direct Bitcoin purchases with strong privacy

Other trusted platforms include Binance, Kraken.

🔒 Always double-check wallet addresses before sending funds, and consider starting with a small amount if you’re new to crypto.